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If you need to call 9-1-1 and you are unable to speak for any reason, such as a physical disability, domestic violence or home invasion, follow these simple steps using a touch tone wireline telephone or a cell phone:
FIRST DIAL 9-1-1
Once the call is answered, indicate your need by pressing the appropriate number on your telephone.
The 9-1-1 Dispatcher may ask questions that require yes or no answers.
Find more information at Mass.gov and consider implementing these procedures into your local emergency service systems since it would be a great to spread this nationwide.
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