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Requisition No: 40990
Agency: Agriculture and Consumer Services
Working Title: REGULATORY SPECIALIST I - 42005275
Position Number: 42005275
Posting Closing Date: 08/26/2018
REGULATORY SPECIALIST I
FLORIDA DEPARTMENT OF AGRICULTURE AND CONSUMER SERVICES
DIVISION OF CONSUMER SERVICES
BUREAU OF COMMUNICATIONS AND CONSUMER OUTREACH
***OPEN COMPETITIVE OPPORTUNITY--
THIS IS A PART-TIME POSITION. ***
Karen Sampson, 850-410-3733
A bachelor’s degree from an accredited college or university.
Professional or nonprofessional experience in administrative work, regulatory work, consumer complaint program work, interviewing, business administration, customer or public relations, or investigations can substitute on a year-for-year basis for the required college education.
An equivalent combination of education and experience which equals four (4) years can substitute for the above requirements.
***Applicants must complete all fields in the Candidate Profile. Work history, hours
worked and formal education are required to qualify for this position. Responses to
Qualifying Questions must be verifiable in the Candidate Profile. Resumes and
other documentation can be attached to provide additional information. ***
The Florida Department of Agriculture and Consumer Services values
and supports employment of individuals with disabilities. Qualified
individuals with disabilities are encouraged to apply.
Successful applicants must pass a background screening, including fingerprinting, as a condition of employment.
This is a shared position; one employee works from 10:00- 2:00 and the other works from 1:00-5:00.
Handles Spanish and English telephone inquiries, complaints and requests from consumers, business owners and other interested parties regarding laws and other functions administered by the division. Refers telephonic inquiries to the proper office or section when appropriate. Refers calls that are within the jurisdiction of another agency to that agency.
Provides applicants with guidance regarding registration and exemption under the regulatory functions of the division. Assists consumers filing complaints with the division or seeking information, whether specific or general.
Uses computer equipment to search and store data and to enter necessary information to process a call. Handles requests for consumer complaint forms, brochures, registration packages and any other materials available from the division. Timely processes and fulfills requests for written information or materials.
Performs research necessary to answer questions and assist consumers and others in a variety of subject areas; reviews current literature on consumerism to stay abreast of the latest developments.
Assists with the translation of documents and phone calls.
Assists the Call Center (Consumer Assistance Center) staff with training and difficult calls.
Performs other duties as assigned by supervisor.
KNOWLEDGE, SKILLS, AND ABILITIES:
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
Nearest Major Market: Tallahassee