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Listen to audio of call in video -- what do you think...?
TUCSON (KGUN9-TV) - Lalo Delgado's girlfriend caught fire in a freak accident on their way to Chiva Falls. But when he called for help, he says the way dispatcher handled the call was unprofessional.
Here's a transcript of the moment he's referring to.
911: Is your girlfriend still on fire?
(laughter in background)
911: Ok. (chuckles) Umm... Is your vehicle still on fire?
Caller:It's hilarious huh?
911: Sir, is your vehicle still on fire?
Caller: I just heard you smirk... Inaudible.
911: Ok, sir it wasn't regarding that ok.
Caller: Yeah, I just heard you laugh.
"You're calling for help, you shouldn't be laughed at," said Delgado.
The Pima County Sheriff's Department admits their dispatcher messed up.
"We did not perform as I expect or the citizens of this county expect us to," said Capt. Jim Berry. "We're going to correct that. Certainly I can understand why he was upset. I would be too."
But they call this an "isolated incident." County dispatchers receiver more than 400,000 911 calls. They dispatch approximately 130,000.
"We're investigating what the laughter was about," said Berry.
They started investigating before the complaint ever came in. And say despite the call taker's poor performance, response time wasn't affected. Lalo's girlfriend is recovering.
I don't think she was laughing at the man and his situation, there is obviously something going on in the background, however, she did show a gross lack of control and professionalism. She should definitely be reprimanded though.